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Controller

The Controller is a web application used to:

  • manage queues
  • configure services
  • manage service desks
  • advance tickets

It is accessible here.

Controller Access​

On first access, the application requires the following credentials:

  • Organization
  • Email
  • Password

You must use the same login credentials as Pharmadigital.

Once logged in, the Controller automatically retrieves from Pharmadigital all queues configured as Queue Management resources.

Controller Main Screen​

Controller main screen

After logging in to the Controller, the main queue management screen is displayed.

If no queue has been selected yet, the system shows the message:

"No Queue Selected"

To start working, you need to select one or more queues to display.

Top Bar​

The top part of the screen contains some main controls.

Select Queues​

Allows you to choose which queues to display on the main screen.

Reset All​

Resets the state of the displayed queues, clearing any temporary selections or configurations.

Language Selector​

Allows you to change the interface language.

Settings​

Provides access to the Controller settings.

Logout​

Allows you to exit the application.

Queue Selection​

To select the queues to manage:

  1. Press the Select Queues button
  2. Choose the queues you want to display
  3. Confirm the selection

The selected queues will be shown in the Controller's main grid, from which you can manage tickets and advance the queue.

Queue selection

This screen is divided into two main areas.

Available Queues​

The left side shows all available queues configured in Pharmadigital.

Each row represents a queue and shows:

  • Queue code (e.g. P, M, F)
  • Service name (e.g. Bakery, Butcher, Pharmacy)

To add a queue to the selection you can:

  • press the + button
  • or drag the queue to the right

Selected Queues​

The right side shows the selected queues that will be displayed on the Controller's main screen.

You can:

  • drag queues to change their order
  • press × to remove a queue from the selection

The order of queues in this section determines the display order in the Controller grid.

Refresh Queues​

The Refresh Queues button allows you to reload the list of available queues from the system.

This function is useful if new queues have been created in Pharmadigital.

Save and Return​

After selecting the desired queues:

  1. press Save and Return
  2. the Controller will return to the main screen
  3. the selected queues will be shown in the management grid.

Operator Screen​

Controller operator screen

After selecting the queues, the Controller's main screen shows the operator panel, which allows you to manage and advance waiting tickets.

Each selected queue is displayed as an independent card.

Queue Card Structure​

Each card represents a queue and contains the main operational information.

Service Name​

The top of the card shows the service name (e.g. Bakery, Pharmacy, Butcher).

Current Number​

The large number in the center represents the ticket currently being managed or just called.

Example:

P03

where:

  • P is the queue prefix
  • 03 is the ticket number.

People Waiting​

The icon with people indicates the number of customers currently waiting in the queue.

Tickets Served​

The ticket icon indicates the number of tickets already served.

Operator Controls​

The bottom of the card contains the main controls.

Advance Ticket​

The + button allows you to:

  • call the next ticket
  • advance the queue.

When pressed:

  1. the next number is called
  2. the number is shown on monitors via the Queue Management resource
  3. the ticket is marked as served.

Go Back​

The − button allows you to go back to the previous ticket, in case it is necessary to correct an incorrectly advanced ticket.

Managing Multiple Queues​

The Controller allows you to manage multiple queues simultaneously.

Each queue is shown in a separate card, allowing the operator to:

  • monitor the status of each queue
  • call the next ticket
  • check the number of people waiting.

Queue Settings​

Queue settings

Pressing the ⚙️ settings icon on a queue card opens the Queue Settings window, which allows you to manually configure some operational parameters.

This function is useful for correcting or synchronizing the queue status during operations.

Value​

The Value field represents the number currently called or being managed in the queue.

By modifying this value you can:

  • manually correct the called number
  • re-align the queue in case of operational error
  • manually set the current ticket.

The value can be set in a range:

Range: 1 – 99

Ticket Number​

The Ticket Number field represents the last ticket issued by the system.

This value indicates the highest sequential number assigned to queue tickets.

This field can also be modified manually to:

  • correct synchronization errors
  • re-align the ticket counter.

The value can be set in a range:

Range: 1 – 99

Available Actions​

Reset​

The Reset button restores the queue values to their initial state.

This operation can be used, for example, at the start of a new working day.

Sync​

The Sync button synchronizes the queue state with the central system.

This function is useful when the Controller and connected devices need to re-align queue data.

Saving Changes​

To confirm the changes:

  1. press Save
  2. the new values will be immediately applied to the queue.

To cancel the changes, press Cancel or close the window.

Questions?

For additional support, open a ticket.

Last updated: March 2026