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Installing on Android Device

This guide walks you step by step through the installation of the Pharmadigital player on Android devices.

1. Preliminary Checks​

Before installation, verify:

  • Internet connection: make sure the device can access the network with the correct configuration (Ethernet or Wi-Fi, proxy if needed).
  • Android version: must be 7.1 or later.
  • Existing configurations: ensure that no previous settings are present and, if necessary, perform a factory reset of the device.
  • Date, time, and time zone: confirm they are set correctly.

2. Downloading the APK​

  1. Log in to the dashboard.
  2. Download the official Pharmadigital APK.
  3. Copy the APK to a USB stick.

3. Installation Options​

Depending on the type of device, follow the appropriate procedure:

Giada devices​

  1. Insert the USB stick into the device.
  2. Open the Explorer application and access the USB drive.
  3. Select and open the APK file to start the installation.
  4. Once the installation is complete, launch the application.
  5. Use the activation phrase displayed on screen to activate the device in the dashboard.

Generic Android devices​

  1. Enable third-party app installation: go to Menu → Settings → Applications → Enable unknown sources.
  2. Insert the USB stick into the device.
  3. Open the File Manager application, select the APK from the USB drive, and proceed with the installation.
  4. Launch the application.
  5. Use the activation phrase displayed on screen to activate the device in the dashboard.

4. Auto-start (Android 10+)​

Note: For Android 10 or later, a specific permission is required to allow the application to auto-start at boot. If this permission is not granted within the given time, the application will still launch, but you will need to enable it manually in Settings → Permissions.

5. Launch and Activation​

  1. Launch the app you just installed.
  2. After a few seconds, an activation phrase will appear.
  3. On the dashboard, go to Players → Manage → Add → Android and complete the activation.
note
  • The app will automatically start after each device reboot.
  • On Android 10 and later, auto-start requires the specific permission mentioned above.
  • Make sure date, time, and time zone are correctly set in the device settings.

Troubleshooting​

  • The player does not appear online

    • Double-check the network connection (Ethernet/Wi-Fi).
    • Verify that the configuration parameters are correct.
    • Make sure the endpoints/ports required by Pharmadigital are open (contact IT if in doubt).

  • The app does not start at boot

    • Check that the auto-start permission has been enabled (Android 10+).

  • No image on the display

    • Ensure the HDMI cable is properly connected and the display is set to the correct input.
    • Verify the resolution settings on the player.

  • Persistent issues

    • Try clearing the app cache or reinstalling the APK.

Questions?

For additional support, open a ticket.

Last updated: October 2025